Frequently Asked Questions
Everything you need to know about Velites high-performance gear.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3-5 business days. Express options are available at checkout if you need your gear faster for an upcoming competition.
What is your return policy for fitness equipment?
We offer a 30-day return policy on all unused gear in its original packaging. Please note that for hygiene reasons, certain items like sweatbands or chalk cannot be returned once opened.
Do you offer a warranty on jump ropes and grips?
Yes, all Velites technical equipment comes with a 2-year warranty against manufacturing defects. We build our products to withstand the toughest workouts.
How do I choose the right size for my hand grips?
We recommend measuring from the base of your palm to the tip of your middle finger. Please refer to the specific size guide located on the product page for the most accurate fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I modify my order after it has been placed?
Because we aim to ship orders as quickly as possible, we can only make changes within 60 minutes of order placement. Please contact our support team immediately via live chat.